Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App. You can also use our online consultation service Patches.
- In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, then it will be automatically sent to XXX or your nearest chemist.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will be notified if this is the case for your prescription and will need to collect the paper Prescription from the surgery.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in two ways.
Use our online consultation services Patches. Here you can request medication and ask any queries you have about your medication.
You can also call the surgery on 01422-365533 to speak to one of the Patient Advisor team who will do their best to assist with your query.
PLEASE BE AWARE WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE PHONE!
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment with a clinician when we ask you to come in for your review, if you do not do this, it cause a delay on your Prescription. Please be aware it is the senior GP’s choice if you need a review and we will only ask you to book one if one of our senior GP’s have requested this.
You can do this in two ways.
- Phone us Monday to Friday, between 8am-6pm. Please be aware our phone lines are extremely busy. For non-urgent queries please call us after 1pm when our phone lines are not as busy.
- Visit the surgery and speak with a receptionist, the surgery is open from 8am-6:30pm Monday-Friday.
Find out more about prescription charges on nhs.uk.
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.