Patchs: Our New Online Consultation Tool

Posted by: ethan - Posted on:

We would like to announce we have launched a new online consultation tool called PATCHS at our GP practice.

The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice — it will not replace face to face appointments, it is in addition to routine contact with Practices.

This should not be used for emergencies when you should contact 999 or visit A&E.

Online Consultation

Our practice is now using a new online consultation tool called PATCHS.

You can register on our PATCHS page by clicking on the banner above. All you will need to do is provide an email address and set up a password.

Need help using PATCHS?

Visit the help centre for instructions and frequently asked questions. Please don’t contact your GP practice for help using PATCHS.

What should I use PATCHS for?

Anything non-urgent that you need to ask your GP:

  • GP consultations
  • Fit/sick note
  • Repeat Medications and prescriptions
  • Health advice

How does it work?

Use the PATCHS website or mobile app to request help, and your GP will contact you to answer your question(s).

In some cases you may also need a follow-up appointment – either over the phone, video or face-to-face. We will arrange this with you when we contact you.

How do I get started with PATCHS?

  1. You can register for PATCHS here. You’ll be asked to enter your email address and set a password.
  2. Once you have registered, you can access PATCHS by going to their website or opening the PATCHS app on your smartphone. Login by entering your registered email address & password.
  3. Choose the appropriate option and answer a few simple questions to help your GP understand your problem.
  4. Your answers are sent to your GP who responds as quickly as possible. Initial responses may be via online message or phone, with face-to-face or video consultation appointments scheduled if necessary.

Does this replace Online Consult?

Yes, PATCHS replaces the Engage Consult system we previously used. It’s now the quickest way to contact us for things you would normally ask in a routine appointment or phone us to ask.