Appointments can be made through engage consult, in person or by telephone: 01422 365533 between 8.00am and 9:30am and in person between 8.00am and 9:30am Monday - Friday.
Same day appointment booking at Boulevard
At the Boulevard Medical Practice it is agreed if a patient calls between 8am-9:30am they will be offered a same day appointment.
Initially all appointments will be booked with the clinics available and once these are booked up any further appointments will be added to the on Call GP's Triage list.
Patient Services are trained to triage patients to ensure they are directed to the care they need. This may mean patients are referred to other local services where appropriate.
The doctors, nurse practitioner and nursing team run surgeries and clinics at various times between 08:00 and 18:00 Monday to Friday - Consultations are by appointment only.
We strive to maintain 48 hour access to our medical team for all patients so we need to limit the number of appointments we make available for advance booking, therefore the majority of appointments for GPs are “book on the day”.
Nurse’s appointments are mainly bookable in advance. Telephone appointments with a GP are also available to book in advance.
Each appointment is for one person only with one complaint. If you have a number of concerns that you need to discuss further appointment time will be necessary. Please advise reception of your needs when booking your appointment.
The reception team are responsible for managing the allocation of appointments and to do this effectively they will ask for details. The receptionist needs only the briefest detail to be able to direct patients to the most suitable clinician (Doctor, nurse Practitioner, practice nurse or Health Care Assistant).
Note: Patients will NOT be seen without an appointment unless it is a medical emergency. If you arrive late for an appointment we cannot guarantee that you will be seen, you may need to make another appointment.
If you cannot keep a booked appointment please telephone the surgery as soon a possible so that the appointment time can be allocated to another patient.
The surgery also offers “ring-backs” for patients who may require urgent medical assistance but no appointment is routinely available or requires urgent service. This service involves either one of the GP’s or the nurse Practitioner calling the patient on the phone within a few hours. Messages cannot be left on answer machines therefore it is vital that you can give a telephone number where you can be contacted.
Why dose the Receptionist need to ask what's wrong with me?
Its not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional
- at the most appropriate time
Receptionists are asked to collect brief information from patients:
- To help Doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a Doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules:
- Any information given by you is treated strictly confidentially
- The practice would take any breach of confidentiality very seriously and deal with accordingly
- You can ask to speak to a receptionist in private away from reception
- However, if you feel an issue is very private and do not wish to say what this is then this will be respected.