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Noticeboard

NEW PATIENTS WELCOME!  We are registering new patients.  If you live out of our catchment area you may still be able to register as an Out of Area Patient if you do not expect to need home visits.  Out of Area patients need to call 111 to arrange visits as they are not provided by the practice. 

MAGAZINES -  We are short of magazines for the waiting room - if you have anything appropriate that you could pass on please bring them in!

OUT OF HOURS - CALL 111 if you need medical advice or assistance anytime the practice is closed. All calls are free to this number.  CALL 999 immediately if the problem may be life threatening at anytime.

PRIVATE WORK - Please note that anything that is not NHS contracted work can take up to six weeks to complete as the doctors must give priority to all NHS work.  This includes some forms that are required for the Council.  Fees are charged where appropriate for private work.   If you do need something done please contact the Patient Services team to find about about the charges.  A GP appointment is NOT needed if you need to have forms or reports done.   Charges can be paid by card over the phone and must be paid before the work is undertaken.

Practice Policies

GDPR - General Data Protection Regulations

The practice has reviewed and  is updating policies and processes in line with GDPR.  Please find below our Privacy Policies:

Privacy Notice

Children's Privacy Notice

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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